Customer EducationTo find more information about Rowman and Littlefield titles, please visit www.rowmanlittlefield.com. |
Contents
Overview of Customer Education | 1 |
Methodology | 15 |
Varityper | 27 |
Ortho Diagnostics Inc | 39 |
Digital Equipment Corporation | 53 |
Jersey Central Power Light Company | 85 |
Merrill Lynch Pierce Fenner Smith Inc | 97 |
HoffmannLaRoche | 105 |
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Common terms and phrases
addition advertising branch manager cation charge company's conducted consumer services cost course development customer education activities customer education program customer education unit customer service customer training customer's Digital Equipment Corporation Digital's discussed educa education coordinator educational services department electric employees energy conservation evaluated facility formal function gram Hoffmann-LaRoche increase sales industry instruction instructors interviews JCP&L Johnson & Johnson learning lecture machine manager of technical marketing material ment Merrill Lynch minicomputer module needed nutrition Nutro offered operate organization Ortho Diagnostics Ortho products package pany participant observation participants percent personnel persons phototypesetting potential customers presentations problem professional promote regional MSR retail sales representatives self-paced seminars sessions SPI courses sponsors staff sumer teaching technical specialists tests tion tomer education training center training credits training programs utility Varityper VNIS workshops York Stock Exchange